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Member Servicing Announcement

Member Servicing Announcement

The UVCA reluctantly announces that Becky Walter, MCS-P, member servicing specialist for UVCA members, is retiring.

The UVCA reluctantly announces that Becky Walter, MCS-P, member servicing specialist for UVCA members, is retiring.

Becky has served Virginia chiropractic offices and the Association for over twenty years as a consultant and educator.  In 2019, she expanded her participation to become the primary member servicing specialist for a wide range of vital topics.  “Whether it was a Medicare question, a compliance issue, or frustration with an insurance situation, Becky has always been there to give members caring and reliable information,” UVCA President Dr. Chris Perron notes.  The Unified VCA’s board of directors and staff – and we know UVCA’s members -- join in thanking Becky for her service and commitment.  We hope to have an opportunity to thank and recognize her further at an in-person event soon.

Silver Linings

Looking for a replacement wasn’t easy, but we were fortunate to have started working with Gold Star Medical Business Services earlier this year as a new affinity partner. The board has unanimously approved expanding our relationship with Gold Star to provide the member servicing that Becky provided. Key areas include billing, coding, documentation, compliance, Medicare, and insurance.

Lisa Maciejewski-West, CMC, CMCA-EM, CMOM, CMIS, CPCO, owner and president of Gold Star, has been involved in the Chiropractic and Medical Administration field since 1982. She founded Gold Star Medical in 2005 and since then, the company has grown significantly, both in size and in services. Lisa is certified as a Medical Coder, Medical Office Manager, and Medical Compliance Officer. Her staff of billers, billing assistants and consultants are among the best in the industry. Each year she conducts “Billing Boot Camps” for new and prospective billers that span several months and almost 100 hours of intensive training. As a result of this proven recruitment and training program, Gold Star has very little staff or client turnover. Lisa teaches medical billing, coding and administration classes for State and Specialty Medical Associations, Hospitals and Physicians’ groups throughout the country.

Transition

To minimize the hassle factor for members, we will transition as follows.

Through mid-July:

UVCA members can continue to submit questions as they have been.

  • Email to Becky at becwalter57@hotmail.com
  • Post to VCAdoctalk, if something your colleagues may find of value
  • Inquiries to the UVCA staff
  • UVCA’s website contact feature

Becky will continue as the lead specialist, but we will include Lisa, so she can get more familiar with member needs and weigh in on anything she may have insights into.

Mid-July through Mid-August:

UVCA members can continue to submit questions as they have been, except that direct inquiries to the specialist will go to Lisa instead of Becky.

  • Email Lisa at vcahelpdesk@goldstarmedical.net OR via her new UVCA-member-specific web portal on her website, https://www.goldstarmedical.net/        
  • Post to VCAdoctalk, if something your colleagues may find of value
  • Inquiries to the UVCA staff
  • UVCA’s website contact feature

Lisa will answer questions in conjunction with Becky, so she can gain Virginia and UVCA-specific insights.

After Mid-August:

Member servicing will be through Lisa.  You’ll continue to be able to reach her with your questions as outlined above.

***

Members will have a great opportunity to meet Lisa and several of her account managers during UVCA’s Fall Convention, October 8-10 in Virginia Beach.

Should you have any questions, feel free to contact Julie Connolly, Executive Director, at jconnolly@virginiachiropractic.org or 540-932-3100.

We bid a fond, reluctant good-bye to Becky Walter, but at the same time, we’re excited to welcome Lisa Maciejewski-West to the UVCA team.  Thank you, Becky and Lisa, for working together to serve UVCA members

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