If your CAs are trained with the right communication skills for every patient encounter–from a prospective patient phone call, to the first visit, at the front desk and beyond—you will reap:

• More new patient referrals
• Higher patient retention
• Increased collections

Unfortunately, most CA communications with patients are formed from habit rather than effective systems, which often leads to mixed messages. When patients get a mixed message from your office: they miss appointments, they don’t pay their bill, and they certainly don’t refer.

Empower your CAs with the Communication Systems course to build your practice. Here’s what some ACE members have gained from this topic:

Communication Systems is just 1 of 13 CA Excellence courses included in ACE Platinum Membership to help your practice and your team continually reach higher levels of excellence. Each on-demand video course includes all the downloadable tools you need to make implementation a breeze...PLUS unlimited support! You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

Sign up now and get immediate access to this month’s updated course on Communication Systems, plus 12 other comprehensive CA Excellence Coaching courses (in addition an intensive 2-hour basic training for NEW CAs):

No code needed! Just click on this link to save 20%!

Questions? Feel free to contact Kim Klapp directly! She founded Assistants for Chiropractic Excellence in 2000, and has been running a successful Michigan practice since 1995. An author and coach, Kim has spoken for LifeVision, ChiroEurope, ICA, Parker, the Wave, Master’s Circle, Chiro-Destiny, Five Star and a multitude of state associations. Phone: 734-320-5058 Email Kim